Refund&Return Policy

Order Cancellation

In order to cancel your order, you must contact us within 24 hours of placing your order.

Any cancellation requests after the 24 hour period will not be accepted.

 

Returns

If you are not satisfied with your order, you can simply send it back for a refund!

To be eligible for a return, your item must be unused and in the same condition that you received it.

To return your product(s), please contact us through our "Contact Us" page or email us at info@ezabay.com and we will be glad to provide you with the return address. Please do not send your purchase back to the manufacturer.

Wholesale purchases are final sale and are not eligible for a refund under any circumstances.

Additional non-returnable items:
Gift cards
Any purchases made under wholesale discounts

There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery date.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 working days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ezabay.com.

 

Exchanges (if applicable)

If you would like to exchange the item(s) you received, you will need to send them back to us at our return address. Once we receive them, then we will ship the new items you would like to exchange for.

Please contact us at info@ezabay.com and we will assist you further with your exchange questions.

 

Shipping


To return your product(s), please contact us through our "contact us" page or email us at info@ezabay.com and we will be glad to provide you with the return address.

You will be responsible for paying for your own shipping costs for returning your item, as well as covering any required customs and duties fees.

Shipping costs are non-refundable.

If a return package arrives to EZABAY with unpaid shipping fees or unpaid customs fees, the fee will be deducted from the overall return amount given back to the customer. EZABAY is not responsible for paying any return shipping fees or customs fees.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

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