FREQUENTLY ASKED QUESTIONS

1. Where is my product and how long until it is shipped?

Our products shipped from the CN to US, usually takes 7-10 business days from the shipping date.


Outside US address, the parcel may take up to 4-5 weeks before it is delivered depending on customs clearance. Rest assured we will be sending you your tracking number as soon as it is shipped.

 

2. What Types of payment do you accept?

We accept all major credit cards: MasterCard, Visa, American Express, and PayPal.

 

3. Your store prices are in what currency?

Our store prices are in United States dollar (USD).

*If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment.

Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by Project Yourself.

 

4. Do you have store locations or only an eCommerce store?

We still do not have physical store locations yet. We only sell online at the present time.

 

 

5. Do we have to sign for the shipment?

We do not require you to sign for the shipment.

 

6. Where do you ship the products from?

We ship from our warehouse in China. We source from reliable vendors of the best quality from around the world. We sample each item and even visit factories to ensure the best quality and sustainable practices.

 

7. How do I use my discount code?

You can enter the discount code during the checkout process.

Just go to your Cart (top right corner) and proceed to Checkout. Right below the cart items will be a Discount box, just enter your coupon code then click Apply.

*We cannot apply the discount once an order is already submitted. The discount code should be placed before check out. You can still use the promo code on your next order. *Discount codes are also only valid one time use per customer.

 

8. How do I return and replace my item?

Please check our Replacement Policy @ Return Policy

 

9. Where is my order confirmation?

The order confirmation email is sent to your email within 24 hours upon checkout. Please try to check your spam or trash folder as it may end up there as well. If you like us to resend the confirmation email, please request it from info@ezabay.com.

 

10. What if I want to cancel my order?

Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at info@ezabay.com within 24 hours.

 

11. What if I still need help?

That’s what we’re here for. Just give us a call +86 18701863884 or contact us via email at info@ezanay.com.

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